Privacy Policy

Last updated: 22 April 2026

Excuse Me ("we," "our," or "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. It applies to the Excuse Me mobile app and related services.

1. Information We Collect

Information you provide

• Excuse inputs. When you generate an excuse, we send the scenario details you enter (situation, persona, sliders, free text) to our AI provider to generate a response. We do not store the content of your excuse generations on our servers.
• Onboarding preferences. Your name and escape category preferences entered during onboarding are stored locally on your device only.
• Account information. If you sign in with Apple or Google, we receive a user identifier. If you use Guest mode, no account is created.
• Subscription information. If you subscribe to Excuse Me Pro, payment is processed by Apple. We receive subscription status via RevenueCat but do not receive your payment card details.

Information collected automatically

• Usage analytics. We use PostHog to collect anonymised usage data such as which screens are viewed, which features are used, and how often. This data does not include the content of your excuses.
• Device information. Standard device identifiers, operating system version, and app version for diagnostic and crash-reporting purposes.

2. How We Use Your Information

• To generate excuses and responses based on your input
• To personalise your in-app experience based on onboarding preferences
• To manage your subscription and Pro features
• To improve the app, fix bugs, and understand how features are used
• To comply with legal obligations

3. Third-Party Services

We work with the following services to provide the app:

• Anthropic. Excuse generation is powered by Anthropic's Claude AI. Scenario inputs are sent to Anthropic's API for processing. Anthropic's privacy policy applies to this processing.
• Apple. Sign in with Apple and App Store payment processing are handled by Apple.
• Google. If you use Sign in with Google, Google's privacy policy applies to that authentication.
• RevenueCat. We use RevenueCat to manage subscriptions.
• PostHog. We use PostHog for anonymised product analytics.
• Railway. Our backend is hosted on Railway.

4. Data Storage and Retention

Your onboarding preferences, saved excuses (Pro users), and local history are stored on your device using AsyncStorage. We do not store excuse generation content on our servers. Anonymised analytics data is retained for as long as needed to understand product usage trends.

You can delete your locally-stored data at any time by deleting the app.

5. Your Rights

Depending on your location, you may have rights under GDPR, UK GDPR, or similar laws, including the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below.

6. Children's Privacy

Excuse Me is rated 12+ and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

7. Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of the app after changes are posted constitutes acceptance of the updated policy.

9. International Users

If you access Excuse Me from outside the United Kingdom, please note that your information may be transferred to, stored, and processed in countries with different data protection laws. By using the app, you consent to such transfer.